Product question
Include the model reference, category, visible feature and intended channel.
Contact
Talk to the RC car sourcing desk
Send the product direction and commercial context. We will route the question to the next useful decision.
Choose the route
Keep the contact specific
A specific subject helps the sourcing desk send the question to the right next step.
Private label
Include logo direction, packaging, quantity, destination and artwork timing.
Sample request
Include the model, sample quantity, delivery country and the question the sample must answer.
Document question
Include the destination market, product reference, battery or electronic details and file needed.
Route map
Send the question to the right next checkpoint
Different questions need different evidence. Use this quick map to give the first reply a clear job.
| If you need | Include | The next checkpoint |
|---|---|---|
| A product shortlist | Role, reference image or SKU, target channel and rough quantity. | Compare model fit and alternatives. |
| A sample | Selected model, sample quantity, destination and the question the sample must answer. | Record the sample brief and review points. |
| Private-label packaging | Logo direction, pack format, quantity, destination, artwork and timing. | Confirm pack route, artwork and approval. |
| Compliance or documents | SKU, configuration, destination market, age grade and file requested. | Check the current product-level file set. |
| After-sales support | Order reference, SKU, receiving date, affected quantity and labeled evidence. | Compare the issue with the approved record. |
Send the buying brief
Share category, reference, quantity, destination, packaging and timing.
Review the shortlist
Compare model role, visible features, pack route, documents and quotation scope.
Approve the sample path
Confirm the selected model, accessories, artwork, warnings and market requirements.
Lock the order record
Finalize approved specification, quantity, packing, terms and production checkpoints.
Coordinate shipment
Keep inspection notes, carton information and shipping documents connected to the order.
Contact questions
What makes a first message easy to route?
Is email better than the form?
Either route works. Use the form when you want to carry a saved shortlist and structured fields; use email when you already have a brief or files to discuss.
What if my question is not listed?
Choose the closest topic and describe the decision you need to make. Product, packaging, sample, document, shipping and after-sales questions can be separated in the reply.
Can you review a competitor or reference product?
You can send a reference image or model description for category and feature comparison. The reply should distinguish an inspiration reference from a confirmed CoreRCCar SKU.
What information should not be sent?
Do not include passwords, payment-card details or confidential information that is not needed to review the enquiry. Product, quantity, market and project questions are enough to start.